TrueInfo

Terms of Service

Consultancy Services, LLC — TrueInfo.com

Effective Date: May 7, 2026

1. Introduction

These Terms of Service ("Terms") govern access to and use of the platform operated by Consultancy Services, LLC, a Colorado limited liability company ("TrueInfo," "Company," "we," "us," or "our"), through which clients seeking professional insight ("Clients") are connected with subject-matter experts, consultants, survey respondents, and other research participants ("Participants") for calls, surveys, interviews, and other forms of consultation ("Projects") (collectively, the "Service").

By accessing or using any part of the Service, you agree to be bound by these Terms, our Privacy Policy, and any role-specific terms that apply to you as a Client or Participant (collectively, the "TrueInfo Terms"). If you do not agree to the TrueInfo Terms, you may not access or use the Service.

If you access or use the Service on behalf of a company or other entity, you represent that you have authority to bind that entity, and references to "you" or "your" include that entity.

2. Definitions

  • Aggregated Data means data combined across multiple Clients, Participants, or users such that it does not identify, and cannot reasonably be used to identify, any individual Client, Participant, or natural person.
  • Client Data means data, content, and materials submitted to or collected through the Service by or on behalf of a Client in connection with a Project, including study instruments, discussion guides, prompts, and study designs. Client Data does not include Participant Data, Service Data, De-Identified Data, Aggregated Data, or Derived Data.
  • De-Identified Data means data processed so that it can no longer reasonably be used to identify a specific natural person, household, or Client, using commercially reasonable methods consistent with applicable law.
  • Derived Data means insights, benchmarks, statistical models, scores, taxonomies, and other learnings generated by TrueInfo from data processed in connection with the Service, including improvements to fraud-detection and quality-scoring systems. Derived Data does not include Client Data or Participant Data in raw or identifiable form.
  • Participant Data means personal information, profile information, and response data submitted by or collected from a Participant through the Service, including information provided during registration, screening, qualification, and participation in Projects.
  • Service Data means data generated by or collected through operation of the Service relating to its use, performance, and administration, including usage logs, session metadata, completion and drop-off rates, and fraud and quality signals. Service Data does not include the substance of Client Data or Participant Data.

3. Description of the Service

The Service provides: (a) a platform through which Clients can source and engage Participants for Projects; (b) tools for designing, distributing, and administering surveys and other research instruments; (c) capabilities for collecting, organizing, and delivering research data, including through AI-assisted and automated methods; and (d) related analytics, quality assurance, payment, and administration features.

We may modify, enhance, or discontinue any aspect of the Service at any time. We will use commercially reasonable efforts to provide advance notice of material changes that would significantly reduce core functionality during an active engagement.

4. Eligibility

The Service is available only to individuals who are at least 18 years of age. By using the Service, you represent that you are of legal age to form a binding contract and meet all eligibility requirements set forth in these Terms. If you do not meet these requirements, you may not access or use the Service.

5. Conditions of Membership and Project Participation for Experts and Participants

If you register as an Expert or Participant, you may participate in a Project only if doing so would not:

  • Present any conflict of interest or the appearance of a conflict of interest;
  • Cause you to breach any agreement with, or other legal obligation to, any person or entity, including any current or former employer or client;
  • Cause you to violate any duty, obligation, policy, or code of conduct of any person or entity, including any current or former employer or client;
  • Result in the disclosure of confidential or proprietary information, including trade secrets, that you do not own exclusively;
  • Result in the disclosure of material nonpublic information concerning any public company or security; or
  • Violate any applicable law, rule, or regulation.

You must decline or immediately discontinue participation in any Project that would result in a violation of any of the foregoing conditions. You are solely responsible for reviewing any agreements that could restrict your ability to participate — including employment agreements, consulting agreements, non-disclosure agreements, employee handbooks, and codes of ethics — before applying to join the Service or accepting any Project. If your employer's or client's policies forbid participation in expert-network or consulting activities, you must not participate.

5.1 Current Company and Competitors

You agree not to consult about, or accept a Project concerning, any company for which you currently serve as an employee, director, trustee, officer, board member, or in a similar capacity. If you were previously employed in the finance or accounting department of a company, you agree not to consult about that company until at least four months after the end of that employment. If a public company for which you serve, or previously served, in any of the foregoing capacities has publicly disclosed material information, you may discuss that information only after it has been publicly available for at least 24 hours.

5.2 Government Employees

If you are a current employee or official of a government agency or instrumentality, you confirm that your participation in the Service and any Project complies with your agency's ethics rules, codes of conduct, and other applicable policies, and that it is your sole responsibility to ensure such compliance. You agree not to participate in any Project that could create a conflict of interest or the appearance of impropriety.

5.3 Independent Contractor Status

As an Expert or Participant, you acknowledge and agree that: (a) you are a non-agent independent contractor of the Company and have no authority to act on its behalf; (b) you are not eligible for any Company or Client employee benefits based on your participation; (c) you will not identify any Client or the Company as your employer; (d) you are participating in your individual capacity and not as a representative of any other organization, unless otherwise agreed in writing between that organization and the Company; and (e) for quality, compliance, or training purposes, your consultations may be recorded, with notice provided where required by law.

The Company may, in its sole discretion, determine eligibility for participation in the Service. If you are uncertain about your ability to comply with these Terms, you must decline to participate.

6. AI and Automated Tools

We may use artificial intelligence, machine learning, and other automated tools in connection with the Service, including for data collection, moderation, quality assurance, fraud detection, and analysis. Where AI or automated tools are used in a manner that could reasonably be perceived as human interaction — for example, AI-moderated interviews or AI-generated communications with Participants — we will disclose that use to affected participants before or at the start of the interaction.

7. Data Categories and Ownership

  • Client Data. As between the Company and a Client, the Client retains all rights in Client Data.
  • Participant Data. Participant Data is subject to the licenses and rights described in Section 8 (Intellectual Property) and our Privacy Policy.
  • Service Data. The Company owns all right, title, and interest in Service Data and may use it for any lawful business purpose, including to operate, secure, and improve the Service.
  • De-Identified Data and Aggregated Data. The Company may create De-Identified Data and Aggregated Data from data processed through the Service. Once data has been de-identified or aggregated in accordance with applicable law, the Company owns it and may use it for any lawful business purpose, including product development, benchmarking, industry reporting, and commercial data products. De-Identified Data and Aggregated Data are not subject to the confidentiality obligations that apply to Client Data or Participant Data in identifiable form.
  • Derived Data. The Company owns all right, title, and interest in Derived Data and may use it for any lawful business purpose without restriction, including after your use of the Service ends.
  • No Reconstitution. The Company will not attempt to re-identify De-Identified Data or Aggregated Data in a manner that would identify a specific Client, Participant, or natural person, except as required by law or with the express consent of the applicable party.

8. Intellectual Property

8.1 Company IP

The Service, including all software, algorithms, models, interfaces, designs, text, graphics, logos, and other materials made available through it (excluding Client Data and Participant Data), is the property of the Company or its licensors and is protected by applicable intellectual property laws. Nothing in these Terms grants you any right in the Service beyond the limited right to use it in accordance with these Terms.

8.2 License You Grant

If you are an Expert or Participant, you grant the Company a non-exclusive, worldwide, royalty-free license to use any content or insights you provide during a Project for the purposes of fulfilling the applicable Client's request and improving the Service. You retain ownership of your own intellectual property.

8.3 Restrictions

You may not:

  • (a) modify, copy, republish, or distribute any part of the Service without the Company's express written consent;
  • (b) reverse engineer, decompile, or disassemble the Service;
  • (c) sublicense, sell, rent, lease, or use the Service for timesharing or service-bureau purposes;
  • (d) use robots, spiders, or similar automated methods to collect data from the Service without express written authorization;
  • (e) frame the Service or use its trademarks or proprietary information in metadata without written consent; or
  • (f) remove any proprietary notices from the Service.

9. Feedback

If you provide suggestions, ideas, or other feedback about the Service ("Feedback"), the Company may use, disclose, and otherwise exploit that Feedback without restriction or compensation to you. Feedback does not include Client Data or a Client's confidential information.

10. SMS and Text Messaging Program

If you request or agree to receive text messages from the Company — including by submitting your name and mobile number on an SMS opt-in page or Project invitation link — you consent to receive automated promotional and non-promotional text messages at the number you provide, including Project invitations, reminders, qualification notices, and payment or account updates. Message frequency may vary (for example, up to several messages per month, and more during active Projects). Message and data rates may apply based on your mobile carrier and plan; the Company does not charge a separate fee for SMS messages.

You may opt out at any time by replying STOP to any message. For help, reply HELP or contact us using the information in Section 24. In connection with this program we may collect your phone number, your carrier's name, and the date, time, and content of related messages, as described in our Privacy Policy. By providing your name and phone number and confirming consent, you represent that you are the subscriber or customary user of that number. We may change or discontinue the SMS program at any time, with or without notice, where permitted by law. SMS opt-in data, consent records, and related information will not be sold or shared with third parties for their own marketing purposes, except as required by law or as needed to operate the Service.

11. Payment

If you are an Expert or Participant, the Company will pay you for completed Project participation at the rate agreed upon before your participation. Payment will be made within 30 days of Project completion, using the payment method you select during registration. You are solely responsible for any taxes associated with your earnings.

12. Confidentiality

Experts and Participants agree to keep confidential any information disclosed by the Company or a Client in connection with a Project, including the identity of the Client, unless otherwise agreed in writing.

13. User Conduct

By using the Service, you agree that you will not:

  • use the Service for any unlawful purpose or in violation of any applicable law or regulation;
  • violate or infringe the rights of any other user or third party;
  • disrupt, damage, or interfere with the operation of the Service or any related network or software;
  • upload or transmit content that is unlawful, threatening, abusive, harassing, defamatory, fraudulent, or invasive of privacy;
  • impersonate any person or entity or misrepresent your identity or affiliation;
  • share your account credentials or allow unauthorized access to the Service through your account;
  • disclose or trade on material nonpublic information in violation of applicable securities laws;
  • use the Service to develop a competing product or service, conduct benchmarking of the Service, or recruit Experts or Participants away from the Service;
  • violate applicable regulations of the SEC, FCA, SFC, FINRA, or other regulatory or self-regulatory authority;
  • send unauthorized or unsolicited advertising, junk or bulk email, or chain messages through the Service;
  • share content from the Service with anyone not authorized to access it under these Terms;
  • transmit viruses, malware, or other code designed to disrupt or damage the Service or gain unauthorized access to data; or
  • harass, degrade, or victimize any individual or group based on a protected characteristic.

You represent that you are not located in, organized under the laws of, or a resident of any country or territory subject to comprehensive U.S. sanctions, and that you are not named on any restricted-party list maintained by the U.S. government.

14. Reserved Rights

The Company reserves the right to: (a) modify, suspend, or discontinue any part of the Service at any time; (b) terminate or suspend any account or participation at any time and for any reason; (c) change eligibility criteria at any time; (d) cooperate with law enforcement and regulators in connection with investigations of violations of law or these Terms; and (e) remove any user from the Service at any time, with or without notice.

15. Third-Party Links

The Service may link to third-party websites or resources. The Company is not responsible for the availability, accuracy, or content of any third-party site, and inclusion of a link does not imply endorsement. Your use of any third-party site is at your own risk and subject to that party's own terms.

16. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED ACCESS. THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, THAT IT WILL BE ERROR-FREE OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.

THE COMPANY DOES NOT ENDORSE OR ASSUME RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY DATA, CONTENT, OR INFORMATION PROVIDED BY CLIENTS, EXPERTS, PARTICIPANTS, OR ANY THIRD PARTY THROUGH THE SERVICE. YOUR USE OF, AND ANY RELIANCE ON, INFORMATION OBTAINED THROUGH THE SERVICE IS AT YOUR SOLE RISK.

17. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES (THE "COMPANY PARTIES") WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE SERVICE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF THE COMPANY PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED ONE HUNDRED DOLLARS ($100), OR THE AMOUNT YOU PAID THE COMPANY IN THE TWELVE MONTHS PRECEDING THE CLAIM, WHICHEVER IS GREATER.

These limitations apply to the maximum extent permitted by applicable law and will apply regardless of whether a remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages, in which case these limitations will apply to the fullest extent permitted in that jurisdiction.

18. Indemnification

You agree to defend, indemnify, and hold the Company Parties harmless from any claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use or misuse of the Service; (b) your violation of these Terms or any applicable law; (c) your violation of the rights of any third party; or (d) any content or data you submit through the Service. The Company reserves the right, at its own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you, and you agree to cooperate with the Company in asserting any available defenses.

19. Force Majeure

Neither party is liable for any delay or failure to perform its obligations under these Terms due to events beyond its reasonable control, including strikes, war, pandemic, acts of terrorism, riots, communications or utility failures, denial of government license, or natural disaster. The affected party will be excused from performance of the affected obligations for as long as the event continues, provided it gives prompt notice and continues to use commercially reasonable efforts to resume performance.

20. Jurisdictional Limitations

The Service is controlled and operated from the United States. The Company makes no representation that the Service or any content or functionality available through it is appropriate or available for use in any jurisdiction outside the United States. If you access the Service from outside the United States, you do so at your own risk and are solely responsible for compliance with applicable local laws. The Company reserves the right to limit availability of the Service to any person, geographic area, or jurisdiction at its sole discretion.

21. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-laws principles.

Any dispute, controversy, or claim arising out of or relating to these Terms, the Service, or the breach thereof, shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, conducted by a single arbitrator in Denver, CO. Judgment on the arbitrator's award may be entered in any court of competent jurisdiction. The parties agree to keep the arbitration confidential. Notwithstanding the foregoing, either party may bring an individual action in small claims court, and the Company may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

YOU AND THE COMPANY EACH AGREE THAT ANY ARBITRATION WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

Any cause of action or claim arising out of or relating to these Terms or the Service must be commenced within one year after the claim first arises, or it will be permanently barred.

22. Modifications to These Terms

The Company may update these Terms from time to time. Material changes will be posted on the Service with an updated effective date, and we will use commercially reasonable efforts to notify affected users (which may include email notice, in-product notification, or other conspicuous means). Continued use of the Service after the effective date of updated Terms constitutes acceptance of the updated Terms. If you do not agree to updated Terms, you must discontinue use of the Service.

23. Miscellaneous

  • Entire Agreement. These Terms, together with our Privacy Policy and any order form or statement of work signed by the parties, constitute the entire agreement between you and the Company concerning the Service and supersede all prior agreements and understandings on the subject.
  • Severability. If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force and effect.
  • Waiver. The Company's failure to enforce any provision of these Terms will not constitute a waiver of that or any other provision.
  • Assignment. You may not assign or transfer your rights or obligations under these Terms without the Company's prior written consent. The Company may assign its rights and obligations without restriction, including in connection with a merger, acquisition, reorganization, or sale of assets.
  • Electronic Communications. You agree that communications between you and the Company may be conducted electronically and that such communications satisfy any legal requirement that they be in writing.
  • Relationship of the Parties. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and the Company, except as expressly described in Section 5.3 for Experts and Participants.

24. Notices and Contact

Notices to the Company, and questions about these Terms, should be sent to:

Consultancy Services, LLC (TrueInfo.com)
PO Box 6563
Denver, CO 80206
Email: support@trueinfo.com

By using the Service, you acknowledge that you have read, understood, and agree to these Terms of Service.